Operations Management Applications
In this OPTIONAL discussion board, for up to 2 extra points added to your discussion/ assignment portion of your grade, you can provide an example of how a specific firm manages the waiting experience by reducing the perceived waiting time based on one of the 8 propositions BESIDES occupied time feels shorter than unoccupied time. This should be based on your own experience and not an internet-based research assignment. Your example must be significantly different than another student, as well as different than the examples already provided in the article. For example, if one student were to say a doctor’s office uses magazines in the waiting room, you should not describe how another service firm uses televisions or books to occupy time and make the wait seem shorter (note – this would not be a valid answer, since this answer illustrates occupied vs. unoccupied time).
In your post you should include the following:
1. Firm name
2. Explanation of what the firm does to manage either the perceived waiting time. (Note: perceived waiting time is not the same as reducing the actual waiting time.) Be sure to be explain how the practice minimizes perceived waits.
3. Explain which of the 8 propositions (not including occupied waits feel shorter) is being utilized to manage the perceived waiting time.
4. Provide (attach) a photo to illustrate what is done to manage the perceived waiting time. This photo should illustrate the example you describe and not just a random photo of the company.
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